Activating call script templates for inbound calls
Activate or deactivate call script templates for inbound calls to make them available or unavailable to users in the contact center.
Activate a call script template to make the call script available for inbound calls. Activating a template prevents you from editing its properties. Deactivate a template to make it available for editing.
To activate or deactivate a call script:
The call script is activated or deactivated.