Service Request technical overview

Service Request Management allows users to schedule and complete service activities and tasks and allows users to:

Initiate a service request and collect request info.
View a list of active and completed requests and related transactions for a specific time period
Upload request related documents or files to the request.
Update request stage and status
Provide information about the service team

Service requests and associated follow ups may be escalated, routed and reported based on service levels defined for each client.