Microsoft Exchange Server

This section describes known issues that pertain to Microsoft Exchange Server and synchronization.

AFL-2773

When you create a meeting in Microsoft Outlook, the Schedule workspace does not display the meeting until you manually refresh the browser.

AFL-4170

If your deployment of NexJ CRM uses the Hierarchical Access Model to manage its access control, and a user set up with Microsoft Exchange creates and delegates a task without putting any contact information in the For field, then the user will not be able to see that task after its creation.

Workaround:
Ensure that users set up with Microsoft Exchange always populate the For field, when creating delegated tasks.

AFL-4230

In the Contact workspace, if you add a single entity to your My sync list list by using the Add to > List  action available from the row the entity displays on, it will not properly synchronize with Microsoft Outlook.
Workaround:
Select the entity or multiple entities that you want to add to the list, and then use the Add to > List action available from banner of the entity list.

ECRM-28463

NexJ Add-In for Microsoft Office does not support the use of the single quote character (') in emails as expected but NexJ CRM does support using the single quote character. Use of internationalized email addresses (for example, "hei@やる.ca" ) is not supported by NexJ Add-In or NexJ CRM.

ECRM-29227

When Microsoft Exchange synchronization is configured with NexJ CRM, and you add attachments in Microsoft Outlook that exceed the size limit of 2 MB, the attachments do not synchronize with NexJ CRM.

ECRM-30264

When an administrator reactivates a user's Exchange synchronization links, the initial interaction updates from that reactivation are linked to the administrator rather than the user whose links they are.

ECRM-30336

Some tasks created in Microsoft Outlook with an email attachment may be synchronized inbound with the email attachment omitted from NexJ CRM.