Inform is a product in the NexJ Nudge-AI suite. It matches news articles from 15,000 public news feeds and firm-specific research to a contact based on their news interests. Use Inform to help strengthen relationships with your contacts through personalized emails containing articles matching their interests. Articles display in contact profiles as a feed. For any article listed, click the View More button to view the article in a browser. You can select which articles to share with a contact from the feed. In addition, you can filter the feed by date, country, and interest. 

Share this content via email to help strengthen relationships with your clients by providing value-added interactions, and identifying new opportunities for sales and service.

Use the Inform tab on the Contacts workspace to view and share articles. In the Inform tab, you can:

• Add and remove interests
• Select interests to adjust the article list
• View and filter the article list
• Share articles with a contact

The Inform tab can display up to 20 articles at a time. To view more articles, click the Load More button at the bottom of the article list.

Managing interests

In the Inform tab, you can add new words and short phrases related to your contact's interests. The Inform engine uses these as keywords to generate the article list. You can then filter the article list by selecting one or more of the saved interests. At any time, you can delete an interest that was previously added to the contact's profile.

Adding interests

You can add interests in the Inform tab. Later, you can use these interests and any other previously added interests to generate the article list.

To add an interest, click the Manage Interests button  to open the Manage Interests dialog, and click Add . Enter a word or short phrase for the Interest Value (for example, retirement, or environment). The interest is added to the list of interests. Articles related to the listed interests are seen in the article list.

Deleting interests

To remove an interest, click the Manage Interests button  to open the Manage Interests dialog, hover over the interest you no longer require, and click the Delete button. A confirmation dialog opens, asking you to confirm that you want to delete the interest. Click Delete in the confirmation dialog.

Sharing articles with contacts

In the Inform tab, you can share articles with contacts by email.

To share articles with contacts, select the article you want to share and click Email. Your default email client is launched with the following information pre-populated:

• To - contains the email address of the contact
• Subject - (for example, Henry Collins has shared an article with you)
• Email body - contains a link to the article, title, and description

After you send an email, an email icon  displays on the selected article's card. If you hover over the icon, you will see a message stating that the article has already been sent to the current contact.

Filtering articles

You can filter the article list in the Inform tab by selecting one or more of the following filter chips:

• Country (country of origin)
• Interest
• Publication Date

The Country filter chip is not seen by default. You must click Filter options, select Add filter fields, and then select Country.

Content in the article list is curated based on the filter criteria. For contacts with multiple saved interests, you can generate a targeted article list by filtering the feed to include only articles associated with specific interests. To do this, click the Interest filter, and select or clear checkboxes as needed. With each filter selection, the list of articles is re-generated. If there are no Interest selections, the generated results appear as if selecting all interests.

To clear your selection for an individual filter chip, click the clear button  on the filter chip.

To reset the currently selected filter to its default search criteria and remove all filter chips that do not display by default, click Filter options > Reset filters.

To hide filter chips, click Filter options > Hide filter fields.

Example

The following video example shows a user filtering for articles that were published on April 1, 2020 or later, using "retirement" as an interest, and using Canada as the country of origin.

Using operators for the Publication Date filter chip

When you select the Publication Date filter chip, you can choose from the following operators:

Viewing audit trails for records

NexJ CRM retains a history of actions that users have performed on records in the system. When you complete an action, such as creating a new interest record for a contact or user, or deleting an existing interest record, the action is logged in the record's audit trail. Users with the appropriate privileges can view the history of these actions in a record's Audit Trail tab.

When modifying an interest, you can filter the data table on the Audit Trail tab to display specific event records.

NexJ provides the following filter chips that you can use to filter the audit trail:

• Action
  Select an operator and an audit action; for example, Read (view a record) or Create (create a new object).
• Date
  Select an operator and a date.
• User
  Select an operator and the required user or users.

To add additional filter chips, click the Filter options button  and select Add filter fields. For more information, see Filter chips.

In the data table, select the action whose details you want to view. Depending on the type of action, additional details might be available. The details for the selected action display in the data table at the bottom of the tab. Each row represents a field that was updated as part of the action. The field's name, old value, and new value are displayed. If a field did not have a value originally, the value in the Old Value column will be blank.

To change which columns display in the data tables, click the Select columns button .