Activating call script templates for inbound calls

Activate or deactivate call script templates for inbound calls to make them available or unavailable to users in the contact center.

Activate a call script template to make the call script available for inbound calls. Activating a template prevents you from editing its properties. Deactivate a template to make it available for editing.

To activate or deactivate a call script:

1. Navigate to the Customize workspace.
2. In the Call Management tab, select the Call Scripts subtab.
   A list of call list templates displays.
3. Select a template from the list, then do one of the following:
   
   • If you want to activate the template, click the Action button , then select Activate.
   • If you want to deactivate the template, click the Action button , then select Deactivate to Edit.

The call script is activated or deactivated.