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Deleting questions

Delete a question in a form when you want to remove the question from the page.

Ensure that you have deactivated the template. You cannot modify active templates.

To delete a question:

  1. In the business process or call script template, edit the page in which you want to delete a question. The  Edit Page  dialog opens.
  2. In the  Sections  area, select the section in which you want to delete a question. A list of all questions in the section displays in the  Questions  area.
  3. Click the  Delete  button for the question that you want to delete. A confirmation dialog opens.
  4. Click  Delete .

    This action cannot be undone.

    The confirmation dialog closes and the question is removed from the list.

  5. Click  OK  to save your changes to the page. The  Edit Page  dialog closes.

The question is deleted.

Configuring pages