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Configuring intervals

Intervals define the frequency at which a touch type occurs. When you add an interval, you specify the interval's frequency and the interval's boundary frequency.

The interval frequency defines the period type which is used as the unit of time for setting the next target date. The interval frequency multiplier defines how often the touch type should occur using the specified unit of time.

For example, if a touch type contains an interval that specifies a Monthly period type with a multiplier of 3, the touch types occurs every three months.

boundary sets a limit on when the next touch date can occur. Use a boundary to prevent the next touch date from being scheduled too far into the next interval. The boundary frequency defines the period type used to limit the next target date for a touch type. The boundary frequency multiplier defines the frequency at which the boundary period type occurs.

For example, performance reviews are conducted in the first quarter of every year. The interval frequency is Annually and the frequency multiplier is 1. The boundary frequency is Quarterly with a frequency multiplier of 1. If the performance review is conducted late in the second quarter, the boundary ensures that the next touch occurs within the first quarter of the following year, rather than in the second quarter.

To add an interval:

  1. Navigate to the Service Level Management page.
  2. Click the Intervals tab. Click AddThe Add Interval dialog opens.
  3. In the Name field, provide an interval name, such as Monthly.
  4. In the Interval Frequency field, select the period type to set the next target date for a touch type. Select from MonthlyQuarterlyAnnually, or Semi-annually.
  5. In the Interval Frequency Multiplier field, enter a value to specify the frequency at which the period type will occur.
  6. In the Boundary Frequency field, indicate the period type to set the boundary of the next target date.
  7. In the Boundary Frequency Multiplier field, enter a value to specify the frequency at which the boundary period type will occur.
  8. Click OKThe Add Interval dialog closes.

The interval is added to the system and is available to touch types.