Mapping tiers to service levels

Tier service level defaults define a mapping between contact tiers and service levels. For example, mapping tier A with the Gold service level automatically adds the Gold service level to tier A contacts.

To map a tier to a service level:

1. Navigate to the Service Level Management page.
2. Click the Tier Service Level Defaults tab.
3. In the Tier list, click the Edit button . The Edit Tier Service Level Defaults dialog opens.
4. In the Tier field, select a tier.
5. In the Service Level field, select the service level that you want to map to the tier.
6. Click OK. The Edit Tier Service Level Defaults dialog closes.

The tier is mapped to the service level.