Some error messages generated by NexJ CRM are displayed in NexJ Add-In for Microsoft Office. In addition, these NexJ CRM messages and other NexJ Add-In messages are tracked in the Windows Event Viewer. All communication errors between NexJ Add-In and the application server running NexJ CRM are tracked.

Viewing error messages in Event Viewer

1. Navigate to Windows Control Panel.
2. Open Administrative Tools and then open the Event Viewer.
3. In the Event Viewer, in the Windows Logs folder, select the Application log.
4. Review errors and information messages generated by NexJ Add-In. These messages have the value NexJ Office Add-In in the Source column.