Configuring entity badges

An entity badge is an icon that visually indicates information about a contact in the contact's profile banner. For example, the Has Opportunity badge indicates that the contact has an associated opportunity.

Create and manage entity badges in the Badges tab on the Entity Codes page.

The badge icons in the Admin Console appear differently in the Application Foundation Layers (AFL) UI.

The default entity badges are:

Badge icons as displayed in Admin console	AFL UI badge icons	Name	Description
		Locked by Business Process	Not applicable to v9.x
		Has Late Touch	Indicates tardiness with respect to making contact with a client
		Has Related Business Process	Not applicable to v9.x
		Has Opportunity	Has associated parent opportunity or product opportunity
		Open Service Requests	Indicates open service requests for an entity
		Tier A	Entity to receive top-level service
		Tier B	Entity to receive mid-level service
		Tier C	Minimal service requirement
		Has Campaign	Not applicable to v9.x

Adding entity badges

Add entity badges to create a visual representation of details and properties for contacts. Entity badges display in the contact banner of a contact's profile in the Contacts workspace.

To specify conditions for entity badges, knowledge of the Scheme programming language and the EntityBadge class is required.

To add an entity badge:

1. Navigate to the Entity Codes page.
2. In the Badges tab, click the Add button

   

   . The Add Badge Configuration dialog opens.
3. In the Description field, enter a description of the badge. The description displays only in NexJ Admin Console.
4. In the Tooltip Text field, enter a descriptive name for the badge. The name displays in a tooltip when a user hovers their cursor over the badge in NexJ CRM.
5. In the Icon field, specify an icon to display for the badge in NexJ CRM. To choose an icon:
   1. In the Icon field, click the Select button

      

      . The Select Icon dialog opens.
   2. Select an icon to use for the badge, then click OK. The Select Icon dialog closes.
6. In the Expression field, write an expression in Scheme code for the conditions that an entity must satisfy for the badge to display on the entity's profile. 
   The expression is relative to the EntityBadge class. For example, use the expression (= (@ entity tier caption) "A") to display the badge on tier A contacts.
7. Select Active to activate the badge in NexJ CRM.
8. In the Reference Name field, enter a reference name for the badge.
9. Click OK. The Add Badge Configuration dialog closes.

The new entity badge is created. If Active is selected, the badge now displays on contact profiles.

Rearranging entity badges

Rearrange entity badges to change the order in which they display in the list in the Dashboard Badges zone.

To rearrange entity badges:

1. Navigate to the Entity Codes page.
2. In the Badges tab, select the badge to rearrange, then click the Up

   

   or Down 

   

   buttons to move the badge up or down in the list.

The badges are rearranged.

Editing entity badges

Edit entity badges to change badge properties such as the icon, tooltip text, and expression.

To specify conditions for entity badges, knowledge of the Scheme programming language and the EntityBadge class is required.

To edit an entity badge:

1. Navigate to the Entity Codes page.
2. In the Badges tab, select the badge to edit.
3. In the Detail zone, click the Edit button 

   

   . The Edit Badge Configuration dialog opens.

4. Make your changes to the badge.
   

   

   A red asterisk indicates required fields.

5. Click OK. The Edit Badge Configuration dialog closes.

The entity badge is edited. If Active is selected, the modified badge now displays on entity profiles.

Deleting entity badges

Delete entity badges when you no longer need them.

To delete an entity badge:

1. Navigate to the Entity Codes page.
2. In the Badges tab, click the Action button 

   

    for the badge you want to delete, and click the Delete button

   

   .

The entity badge is deleted and no longer displays on applicable contact profiles.