Service Request technical overview
Service Request Management allows users to schedule and complete service activities and tasks and allows users to:
- Initiate a service request and collect request info.
- View a list of active and completed requests and related transactions for a specific time period
- Upload request related documents or files to the request.
- Update request stage and status
- Provide information about the service team
Service requests and associated follow ups may be escalated, routed and reported based on service levels defined for each client.
- Act
- ServiceRequest
- ServiceRequestAssessmentTemplate
- ServiceRequestEntity
- ServiceRequestStageTemplate
- ServiceRequestTemplate
- ServiceRequestUser
- UserPerson