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Microsoft Exchange Server

This section describes known issues that pertain to Microsoft Exchange Server and synchronization.


For known issues associated with NexJ Add-In, refer to the NexJ Add-In release notes for your version of NexJ Add-In.


When you create a task in Microsoft Outlook with a due date in the past, that task will not synchronize with NexJ CRM.


If you create an all-day meeting in Microsoft Outlook, the meeting does not have the All Day option selected if you open it in NexJ CRM. Instead it is defined as running from 12:00AM on the day of the meeting to 12:00AM on the following day.


If you create a schedule item in a different time zone using Microsoft Outlook and then modify the schedule item using NexJ CRM, then the schedule item will display in your local time zone in Microsoft Outlook. This occurs only on systems running Microsoft Exchange 2010.


If you schedule a meeting using Cisco WebEx and invite NexJ CRM users who accept the meeting in Microsoft Outlook, then the meeting might not be synchronized to NexJ CRM.


The designated master’s changes to the Related tab for a schedule item are not reflected in NexJ CRM for all participants.


If you create a task in NexJ CRM and add another user to the task's Assign To field, changes made by the second user in Microsoft Outlook are not reflected in Outlook for the user who created the task.


The operation to "Migrate All User Links..." for Microsoft Exchange Server fails if any mailbox does not exist on the target Exchange Server.


If you create a recurring meeting that contains multiple users, set the meeting security to Private, then delete a meeting in the series, all meetings in the series will not display in NexJ CRM.


If you create a recurring meeting in NexJ CRM or Microsoft Outlook with some attachments, select the entire meeting series in Outlook, remove the recurrence, and save your changes, each of the meeting attachment files in NexJ CRM is duplicated.


If the number of participants in the For and Assign To fields for an action item exceeds the Assign To Users threshold where the Assign To complement is less than the threshold then inbound sync is disabled. This is inconsistent as outbound sync is enabled under the same scenario.


If you create a private meeting in Microsoft Outlook, the meeting does not synchronize with NexJ CRM.


If you create a recurring meeting in Microsoft Outlook and modify one occurrence in the series, then remove the user who the meeting is assigned to for all occurrences, the user may not get removed from the single modified occurrence.


In a Microsoft Exchange Hybrid environment, if you use an Exchange Online mailbox, you cannot delegate permissions to an Exchange On-Premise mailbox.


If you modify an occurrence of a recurring meeting in NexJ CRM, the time for the updated meeting displays in Universal Time Coordinated (UTC) time in the notification popup message in NexJ CRM.


There exist scenarios in which using distribution lists in Microsoft Outlook does not synchronize meetings correctly to all of the participants’ calendars.


An update to Microsoft Exchange Online has caused the following issues in NexJ CRM Exchange Sync:

    • If you modify a meeting in NexJ CRM without sending meeting invitations, the meeting item does not update in Exchange for non-organizer users.
    • If you update or delete attachments on a meeting or task in NexJ CRM, the change does not sync correctly to Exchange.


If a new meeting with multiple attendees is created and assigned to you in NexJ CRM and you respond by selecting Tentative and Propose New Time, when the new proposed meeting time is accepted by the meeting owner it updates in NexJ CRM but does not correctly synchronize to your Microsoft Outlook calendar. This does not affect meetings created in Microsoft Outlook.

Select Decline and Propose New Time in the Propose New Time drop-down menu on the Schedule workspace in NexJ CRM.


When a task is assigned to multiple users in NexJ CRM, the changes made by the users in Microsoft Outlook to their copy of the task are not reflected in each others' task in Outlook.