Service Request Management allows users to schedule and complete service activities and tasks and allows users to:
-
Initiate a service request and collect request info.
-
View a list of active and completed requests and related transactions for a specific time period
-
Upload request related documents or files to the request.
-
Update request stage and status
-
Provide information about the service team
Service requests and associated follow ups may be escalated, routed and reported based on service levels defined for each client.
